How you speak on the telephone is very important! If you use good telephone        , the caller will be happy. If not, they may not want to deal with(打交道) you or your company        .

    First, make sure you answer the call formally(正式地), giving your name and the name of your company.        will let the caller know that you are professional.

    You should also remember        as you speak, and use a friendly tone(语调). If you sound bored or too busy, the caller will think you are impolite.

    Your choice of words can make a big difference, too. For example, if have not heard what a caller        , it is much more polite to say "I'm sorry. Could you say this again, please?"        to simply say "What?"

    Similarly, if a caller asks to speak to someone, don't just say "yes" or "no". If the person is        , say that you will put the caller through to them. If they are unavailable,        where they are, and then take a message.

    In either situation, you will also need to get some        about the caller, such as their name or company. Make sure you get all that you need and, most importantly, ask for it        !

    Stonehenge, a rock circle, is not only one of Britain's most famous historical places but also one of its greatest mysteries. Every year it      more than 750,000 visitors. People like to go to this place especially in June as they want to see the sun rising on the      day of the year.

    For many years, historians believed Stonehenge was a temple where ancient leaders      to communicate with the gods. However, historian Paul Stoker thinks this can't be true because

    Stonehenge was built so many      ago. "The leaders arrived in England much later," he points out.

    Another popular idea is that Stonehenge might be a kind of calendar. The largest stone were       together in a certain way. On midsummer's morning, the sun shines      into the center of the stones. Other people believe the stones have a medical purpose. They think the stones can       illness and keep people healthy. "As you walk there, you can feel the energy      your feet move up your body," said one visitor. No one is sure      Stonehenge was used for, but most agree that the position of the stones must be for a special purpose. Some think it might be a burial place      a place to honor ancestors. Others think it was built to celebrate a victory over an enemy.

    A few years ago, a little boy, not more than eight years old, went to the store himself.

    While he was going        home, a dirty dog followed him. The dog was weak because it had a sore leg. After he found the dog was badly       , he let it follow him home.

    The little boy's mother taught him to be        and friendly. However, when the little boy asked his mother        he would let the dog come into the house or not, she hesitated (犹豫)."We have no room for it," said she. The poor dog seemed to understand        she said. It looked so sad! The little boy almost cried when he saw the dog's big        looking up to him sadly.

    His mother was actually kind, too. She did not drive the poor hungry dog away, but let it        in the yard. The little boy gave the dog some       , water and clean dry grass to lie on. They also made it clean.

    After a few days the dog was        with the help of the boy and his mother. It began to show how happy and thankful it was. Because        their kindness, the dog finally found a home. It did what a dog could do to be a helpful family member.

    In recent years, with the development of technology, many popular apps(应用程序) have been produced. These days, an app has caught great attention. It is Douyin, a video sharing app. Douyin first       in 2016. Now it is many people's favorite app,      the young.

    With Douyin, users can record videos, edit (编辑) them and       them online. It is very easy      interesting. We can share our videos with our friends with just a tap on the mobile phone screen. What's more, it's a great way to spend our free time by       through those funny videos.

    However, every coin has two       . The app also has bad things. On the one hand, some people spend long hours        the app, which is harmful for their health. On the        hand, users can also find some bad things on the app. Such thing is unsuitable and meaningless.

    In my opinion, Douyin should check the videos        they are uploaded(上传)in order to keep a healthy environment for its users. Douyin is not       for teenagers. We should not use it too often.

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    A group of boys were playing a game around a tall tree. They decided to see who could get to the top of the tree       . Their mothers were sitting not far away, looking on at their children as they played.

    One of the        was an 8-year-old boy named David. He was the        child in the group. Nobody thought he would        the competition.

    Then the game started. All of the boys        their best to climb as high as they could. They all made it halfway up the tree before David did, but he reached the top of the tree fastest in the       .

    His mother was        of his son. She asked him, "David, how did you manage to reach the top of the tree so       ?"

    "It was easy." David said, "The other children kept looking down as they climbed. When they came to        how high they were, they got scared and were afraid of falling down. I, however, looked only up. When I saw how close I was, I kept going higher and higher       

    I reached the top."

    It is true in life that if we just keep going forward without looking back, we are more likely to reach our goals.

    One Christmas, Celina received a special gift—a blue plastic piece. There is green, blue and faded mica(褪色的云母片)in it. It has the same       as a hand mirror. It was similar to a kind of fish which looked        useful nor beautiful. She thanked, and forgot it.

    One day. Celina        the dining room. When she took down the box from the bookcase, the strange gift was found. This time she noticed a hook(钩)at one end, and there were several       on the bottom of the box: Hang on a       window.

    Then Celina went to the kitchen, hung this gift on a window with the sunshine pouring in all day. To       surprise，amazing colorful light came into the kitchen. Through the little blue mica colors turned      green to dark blue，and then to purple …just like the fantastic sea waves. She had        thought such a small strange gift could lead to a beautiful sea world. On Christmas day Celina didn't find that kind of beauty. But at the moment she understood: a common thing will be so beautiful as long as you make use of it       .

    The gift has been hung on the window. Every day it reminds her that she should       some time finding the beauty hidden in people and gifts, it's an important lesson for her.

    With its black-white coat, the animal is one of the most precious (珍贵的) animals in the world. It is native to China, proudly called the "       treasure".        name is Panda. The name of "Panda" now refers to (指的是) the giant panda.

    In China,        the Great Wall and the Terracotta Army, the giant panda also attracts the world-wide tourists.

    As the most famous animal of        , the giant panda appears in the logo(标志) of the World Wildlife Fund for Nature (WWF). It also has        chances than other animals to be the mascot (吉祥物) of international games held in China. And it shows up as an actor on the big screen, such as Kung Fu Panda.

    The giant panda is regarded as the symbol of peace. In Japanese       records, the Tang Dynasty sent a couple of bears and seventy pieces of fur as national gifts to Japan. The "       bears" were giant pandas.

    One female panda usually has        one baby, and it is not easy for wild pandas to have twins anyway. If you want to see them, you'd better go to Chengdu. Why?        the main breeding (繁育) centers were built around this area. Certainly some city        also have giant pandas, such as Beijing Zoo, Chongqing Zoo, etc.

    The giant pandas are so lovely creatures (生物) . More and more people become fans of them.

The secrets of self-control

    A new book, the bestseller, Willpower, says that having strong willpower (意志力) is necessary to a successful life.

    The book starts by describing a famous experiment: The Marshmallow (软糖) Test. In 1972, a psychology (心理学) professor Mischel tested the willpower of 600 kids. In the experiment, each child was left alone in a room for fifteen minutes with a marshmallow on a table in front of       . They were given two       : they could either eat the marshmallow or, if they waited fifteen minutes, they'd be given a       marshmallow (and then they could eat both).

    So, what did the kids do? 70% ate the first marshmallow within the fifteen minutes，       the other 30% showed willpower—they didn't eat the first one and waited for the second marshmallow       .

    Twenty years later, Mischel discovered something       . He got in touch with the children and found that those with strong willpower were getting better marks at university, were better behaved and were more popular. So,        important it is to have strong willpower！

    But don't worry        you aren't good at controlling yourself. The authors say that willpower is like a muscle (肌肉). The more you exercise it, the        it gets. However, just        any muscle, your "willpower muscle" can get tired. So, if you have to do lots of things that need willpower, take a break. That way, you'll build up your willpower again.

    Lastly, the authors mention that people who learn foreign languages usually have a lot of willpower. So, congratulations!

    When you see quite a beautiful girl on the street, which word will you use to describe the beauty of her? In Chinese, we may use these Chinese sayings as Chenyuluoyan or Biyuexiuhua. However, do you know where the sayings are       ?

    In Chinese ancient history, there        four well-known beauties named Xishi, Wang Zhaojun, Diaochan and Yang Yuhuan. Here are two        about Xishi and Wang Zhaojun.

    Xishi lived during the Spring and Autumn period. One day, she        to a river to wash silk with her friends. Some fish were swimming in the clear water. When the fish saw Xishi, they swam down to the bottom of the water       . The fish were shocked by the beauty of Xishi and felt embarrassed of       .

    Wang Zhaojun lived during the Han Dynasty. The king of Han wanted to send her to the king of the enemy country as a gift. A few days later,        Wang was on the way with a group of guards, something interesting happened. There was a wild goose        above the head of Wang Zhaojun. It was so shocked by the beauty of Wang        it even forgot to flap wings. Then it fell down heavily into the forest.

    Nowadays, if a girl's beauty is overwhelming, we can say she is the one that "can make the fish sink and the wild goose       ".

    Do you often throw away things you don't need anymore? Have you      thought about how these things can actually be put to good use? Nothing is a waste       you have a creative mind.

    You have probably never heard of Amy Hayes, but she is a most       woman. She lives in a house in the UK that she built       out of rubbish. The windows and doors come from old      around her town that were pulled down. The top of the house is an old boat turned upside down. And the gate in front of her house is       of rocks and old glass bottles. Amy recently won a prize from the Help Save Our Planet Society. The president said, "Amy is       inspiration to us all."

    Amy isn't the only one who is good at       Jessica Wong from Hong Kong uses old clothes that people don't wear anymore to make bags. She has been doing this for a few years now. She opened a small shop where she sells her bags, and she has also set       a website to sell them online. She especially likes to use old jeans to make handbags. Her bags are cute and      "I plan to write a book about new ways to use old clothes," she said. "I hope people can read my book and enjoy it!"